Frequently Asked Questions
Placing Orders
We are a home-based bakery; therefore, orders may take 24 to 72 hours to be ready. We ask for a minimum of 48 hours (2 days) advance notice. Pastries will be made within 24 hours of your order and delivered the same day or within 72 hours. You can place your order by phone or on our website.
Delivery Range
A delivery fee applies to Columbus, GA, and the surrounding Fort Moore area from 9:30 a.m. to 4:30 p.m., Monday through Friday. We do our best to notify you of any changes or delays. If you have any questions about our delivery service, please contact us at 706-773-0913 or cpdbakery21@gmail.com.
Thanksgiving and Christmas Holiday Orders
Due to the high demand for Thanksgiving and Christmas orders, we recommend ordering your pastries as early as possible to ensure timely delivery.
Special Events
Please email me at cpdbakery21@gmail.com or call me at 706-773-0912 during business hours. Please include the date of your event, the number of flavors and sizes of pastries you would like to order, and any questions you may have. I will reply to your email within 24 hours. Note: A deposit is required for all orders exceeding a certain threshold.
Cancel Orders
To cancel or modify your order, email us at cpdbakery21@gmail.com or call us at 706-773-0912, and we will do our best to accommodate your request.
Shipping Policy
We ship our cookies domestically within the U.S. using the United States Postal Service (USPS). Cultural Pastry & Delights is not responsible for delays in transit caused by high package volume, weather, mechanical errors, strikes, natural disasters, local carrier missed scans, inaccurate or incomplete shipping information, or any other circumstances considered an act of God. We do not require a signature to release any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is, therefore, entirely outside our control. Customers are responsible for checking that all shipping information is correct before submitting an order. No returns, refunds, or cancellations are allowed on any shipped orders. All sales are final.
Payment
We accept Major Credit Cards and PayPal. All prices are subject to change without prior notice due to currency fluctuation, fuel prices, and unforeseen economic circumstances.